Beauty & Wellness

Salon & Spa Performance Analytics

From appointment bookings to product sales—Bustly helps salons, spas, and wellness centers maximize client retention and revenue per visit.

The Challenge Salons & Spas Face

Running a successful salon or spa requires constant vigilance.

1

No-Shows & Cancellations

Empty chairs cost money. Without predictive insights, you are constantly surprised by last-minute cancellations and no-shows.

2

Stylist Performance Blind Spot

Some stylists are fully booked, others have gaps. Understanding who drives retention and revenue is nearly impossible.

3

Retail Opportunity Lost

Products sit on shelves while clients leave without purchasing. No insight into which services pair best with which products.

4

Client Rebooking Mystery

Some clients come back every 6 weeks like clockwork, others disappear. No system to identify who is at risk of leaving.

How Bustly Solves It

One unified platform that connects your entire stack.

📅

Smart Scheduling

Predict no-shows before they happen. AI identifies high-risk appointments so you can confirm proactively.

✂️

Stylist Analytics

Track revenue, retention rate, and rebooking percentage by stylist. Identify top performers and coaching opportunities.

🛍️

Retail Intelligence

See which products sell best with which services. Optimize your retail mix and train staff on upselling.

🔄

Rebooking Insights

Track rebooking rates and identify clients who are overdue. Automated alerts for at-risk relationships.

💰

Revenue Per Visit

Understand total client value including services, retail, and tips. Segment your best clients.

🤖

AI Recommendations

Daily action items: clients to reach out to, services to promote, and pricing optimizations.

Key Metrics We Track

All the metrics that matter for salons and spas—updated in real-time.

  • Appointment utilization rate
  • Revenue per client visit
  • Stylist/therapist performance
  • Retail attach rate by service
  • Client retention and rebooking rates
  • No-show and cancellation trends
Chair Utilization
87%
↑ 8% vs. last month
Revenue/Visit
$142
↑ $18 vs. average
Rebook Rate
72%
↑ 5% vs. target
Retail Attach
34%
↑ 6% vs. last quarter
Success Story

How a 4-location salon increased revenue per visit by 32%

This upscale hair salon knew they were leaving money on the table but could not pinpoint where. Stylists were not recommending retail, clients were not rebooking consistently, and no-shows were eating into profits.

"Bustly showed us that clients who buy retail on their first visit have 3x higher lifetime value. We completely changed our new client experience based on that insight."
— Amanda White, Salon Owner
+32%
Increase in revenue/visit
-45%
Reduction in no-shows
+28%
Retail attachment rate
85%
Client rebooking rate

Integrations for Beauty & Wellness

MindbodyMindbody
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